Privacy Policy

Data we collect

We collect information needed to create your account, provide services, maintain platform security, and meet legal obligations. Depending on your usage, this may include:

• account data (name, email address, customer identifiers);
• billing data (billing address, tax details, payment history);
• technical data (IP addresses, login events, error logs, usage metrics);
• support data (messages, attachments, ticket history).

How we use data

We use your data to provide services, improve reliability, prevent abuse, and communicate account updates. Primary processing purposes include:

• provisioning and operating hosting infrastructure;
• processing payments and preventing fraud;
• handling support requests and incidents;
• monitoring service quality and performance;
• complying with legal and regulatory requirements.

Your rights

You can request data access, correction, or deletion according to applicable privacy laws.

Legal bases for processing

We process personal data under one or more valid legal bases, including:

• contract performance (to deliver the services you request);
• legal obligation (tax, accounting, and compliance requirements);
• legitimate interests (security, abuse prevention, and service improvements);
• consent, where required by law.

Data retention

We retain personal data only for as long as needed to fulfill the purposes described in this policy or required by law. Retention periods vary depending on data type, legal obligations, fraud prevention needs, and operational requirements. When retention is no longer necessary, data is deleted or anonymized using reasonable security measures.

Data sharing

We do not sell your personal data. We may share data with trusted service providers that help us run our business, such as:

• payment processors;
• hosting and network infrastructure providers;
• monitoring, security, and support tooling providers.

These providers process data under contractual safeguards and are expected to implement appropriate protections.

International data transfers

Because we and our providers may operate across multiple regions, your data may be transferred internationally. Where required, we apply reasonable safeguards for cross-border data transfers under applicable privacy laws.

Cookies and similar technologies

We may use cookies or similar technologies for authentication, preference storage, security, and analytics. You can manage cookie settings in your browser. Disabling certain cookies may reduce functionality in some parts of the platform.

Data security

We maintain reasonable technical and organizational safeguards designed to protect data against unauthorized access, loss, misuse, or alteration. These safeguards may include access controls, event logging, encryption in transit, and infrastructure hardening. No security control is perfect, and we cannot guarantee absolute security in all circumstances.

Children's privacy

Our services are not directed to children under the age defined by applicable law. If we become aware that we collected personal data from a child without valid authorization, we will take steps to delete it.

Exercising privacy rights

Depending on your region, you may have rights to:

• access your personal data;
• correct inaccurate data;
• request deletion;
• object to certain processing;
• request portability where applicable.

To exercise these rights, contact us through the official support channel. We may require identity verification before completing sensitive requests.

Changes to this policy

We may update this policy periodically to reflect legal, technical, or operational changes. The latest version will be posted on this page and, where appropriate, we may provide additional notice. Your continued use of the service may require acknowledgment of material updates where mandated by law.

Privacy contact

For privacy-related questions or requests, contact us through your customer panel and select the legal/privacy category.